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Pre-sales questions
Q. Will you place ads on my site?
A. We will NOT place ads on your site.
Q. Do you allow sites to advertise for money, on their web site?
A. Yes, we allow sites to have commercial advertisements.
Q. What forms of payment do you accept?
A. We accept Credit Cards, Paypal, TT and Cheques.
Q. Are your server's Unix, or NT?
A. Our servers are Linux Red Hat 7.3. and Red Hat 9.0
Q. Do you allow adult sites?
A. No, we do not allow adult sites.
Q. Is tax included with my monthly or yearly plan?
A. Yes, tax is included within the price.
Q. What control panel do you use and do you have a
demo?
A. The control panel we use is called Cpanel. A demo of
Cpanel can be found
here Login with the username demo, and the password
demo.
Q. Can I pay monthly?
A. No, currently we are only taking yearly payments.
Q. How long does it take to setup my account?
A. Your account will be setup automatically within 15
minutes of ordering.
Q. Are there any hidden costs, or setup fees?
A. No
Q. Do you offer telnet or shell access?
A. No due to security reason's we do not offer telnet or
shell access. You are still able to unzip files on the
server using our file manager as well as the ability to
setup cron jobs.
Q. Can I password protect directories?
A. Yes you can password protect directory's within CPanel.
DNS
Q. How long does it take to get my domain working?
A. It usually takes 24-48 hours for a domain to fully propagate.
Q. What do I set my domains name server's to?
A. Please read your welcome e-mail if you have lost your
welcome email you can email us requesting your DNS.
Control panel
Q. Do you have a manual for our control panel?
A. Go to
http://www.cpanel.net/docs/cp/index.html
Q. Where do I go to login to my control panel?
A. You go to
http://www.yourdomain.com/cpanel
Q. How do I make sub-domains?
A. To make a sub-domain login to your control panel and
click "domain management" inside of domain management you
will see a place to manage and add sub-domains.
FTP
Q. Where can I download a free FTP?
A. We recommend downloading WS FTP from
here
Q. It's not letting me upload my files what's wrong?
A. Make sure you are uploading to the right web directory
which is the public_html folder.
Q. Why doesn't my ftp password change
when I change my Cpanel password?
A. Please allow 24 hours for your FTP password to sync
with your Cpanel password.
Paths
Q. What is the path to my users files?
A. The path is /home/username/public_html
Q. What is the local path to perl?
A. The path to perl is /usr/bin/perl
Q. What is the path to curl?
A. The path to curl is /usr/bin/curl
Q. What is the path to ImageMagick?
A. The path to ImageMagick is /usr/bin/
Q. What is the path to convert for ImageMagick?
A. The path to convert is /usr/bin/
Q. What is the path to sendmail?
A. The path to sendmail is /usr/sbin/sendmail
E-mail
Q. How do I create email accounts?
A. To create an email account login to your control panel
and click add/remove email account's.
Q. What do I put for both incoming and outgoing mail
server?
A. For both incoming and outgoing mail server put
mail.yourdomain.com
Q. Where do I go to check my emails
using my browser?
A. yourdomain.com/webmail/
Q. How can I setup webmail to go
directly to horde, neomail or squirrel mail?
A. Login to the one you prefer to use after doing so copy
the entire url from your address bar. You will not login
to your cpanel and create a subdomain to go to the address
you just copied.
CGI/ASP/PHP/MySql/JSP
Q. None of my cgi scripts are working on the server.
How do I get them to work?
A. Make sure that they are chmoded to 755
Q. How do I create databases and manage
them?
A. Login to your cpanel and click MySQL Databases. After
your database is created you can manage it from
phpmyadmin. This can be found at the very bottom of the
MySQL page.
Software Versions
Q. What version of php are you using?
A. We are using version 4.3.3 and 4.3.4
Q. What version of perl are you using?
A. We are using version 5.6.1.
Q. What version of MySQL are you using?
A. We are using version 4.0.15
Q. What version of cpanel are you
using?
A. Our servers automatically stay up to date with the most
recent stable Cpanel version.
Billing
Q. How do I get the 30 day money back?
A. Simply email us your username, password, and why you
wish to cancel within thirty days, and we process your
refund in less then 24 hours.
Q. How do I make a payment?
A. All online payments are recurring. Your payment will
automatically be deducted.
Q. How do I stop billing?
A. If you wish to close your account simply email us your
username, password, and why you wish to cancel. You must
also include "I give you permission to delete my website
and all of it's content."
SSL
Q. What is the difference between shared ssl and private ssl?
A. A shared ssl displays as https//ip/~yourusername/
A private ssl would display as https://www.yourdomain.com in the address bar.
Q. How do I purchase a private ssl from you and what type is it?
A. Please email to do so.
Q. Whats the path to the free shared ssl?
A. We need to activate the shared ssl on each site manually that will
require it.
Q. I'm going to purchase my own ssl what do I need to know?
A. Our servers are Apache + Mod SSL If you require assistance
from us to install it there will be a $30.00 installation
fee.
Q. How do I transfer a ssl?
A. Every place that sells ssl's has a different transfer procedure.
You will need to ask the supplier you purchased it from.
Subdomains
Q. READ THIS BEFORE SETTING UP A SUBDOMAIN!
A. To create a sub domain cpanel asks
for the name you wish to use. MAKE SURE the subdomain name
you give it doesn't have a folder already named that name.
If it does the sub will not work. Example... I want to
create the subdomain test.hostgator.com so my sub name is
going to be test. If I already have a folder in my ftp
named test I need to delete it or rename it to something
different before I create the subdomain with the test name
from cpanel.
Q. What is a subdomain?
A. www.domain.com is a domain name. A subdomain is anything
that replaces the www in a domain name. forum.aol.com
is a subdomain. www.forum.aol.com is not a subdomain.
Addon Domains
Q. What is an addon domain?
A. An addon domain is a fully functional domain that will work out of
a folder in your main sites ftp.
Q. READ THIS BEFORE SETTING UP AN ADDON DOMAIN!
You cannot create an addon domain if your dns hasn't proprograted to
the server already. So after you change the sites dns you
are trying to add you will need to wait 24-48 hours before
attempting to create your addon domain.
A. There are three fields cpanel asks for when creating an addon
domain.
1. "New Domain Name:" You will put in the
newdomain.com do not put www in the name!
2. "Username/directory/subdomain Name:"
This will be the folder cpanel creates in your main
accounts ftp. MAKE SURE that the name you give it doesn't
already have a folder. Example... If you want to give it
the username chris. You cannot have a folder in your
account named chris already. If you do and still try
creating the username for the addon domain to be chris you
will mess a lot of things up!!!
3. "Password:" fill in any password you want here.
Q. Help I added an addon domain why did it say subdomain added?!!?
A. It creates it as a subdomain by creating the folder within
your main sites ftp. Please ignore this! It is a fully
functional domain name. It is only called a subdomain when
in fact it is an addon domain.
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